About Our Project: Assessing Community Needs
The San Mateo County Behavioral Health Advocates are embarking on an essential project aimed at evaluating the current state of behavioral health services in our community. The transition to CalAIM and anticipated federal funding cuts are already creating significant challenges for these services.
Many community-based programs have closed, and more are likely to follow suit. In response, the County’s clinics have had to absorb a growing share of direct service delivery, while grappling with persistent staff shortages and higher operating costs than nonprofit agencies.
Project Overview
Our assessment will focus on key pressure points, such as waitlists for critical services, including youth behavioral health beds and housing for families experiencing homelessness. Approximately 2,100 unhoused residents live in San Mateo County—far fewer than the roughly 10,000 in neighboring Santa Clara County—many of whom struggle with mental health and/or substance use issues.
Additionally, we will evaluate the utilization of field-based services, particularly the effectiveness of the Assisted Outpatient Treatment (AOT) program. We will explore opportunities for structural change, such as launching new nonprofits, enhancing collaboration across agencies, and reducing reliance on out-of-county service contracts. Importantly, we will also compare San Mateo’s behavioral health system to those in other counties regarding impact, cost, and access.
Focus on Key Challenges
Our efforts are directed toward a diverse audience that includes leadership from San Mateo County Behavioral Health and Recovery Services (BHRS), nonprofit executives and their boards, members of the Board of Supervisors, and County administrators. We aim to provide comprehensive insights that will guide strategic planning and decision-making among these key stakeholders.
Who We’re Addressing
Objectives and Scope of the Assessment
The primary objectives of this project include:
1. Evaluating the Current State of BHRS Service Providers
- Profile All Service Providers: Assessing size, cost per client served, financial stability with new rates, administrative rate percentages, average contract size, and revenue diversity.
- Mapping the System of Care: Breaking down services based on severity (mild, moderate, severe mental illness (SMI), dual diagnosis) and provider type (non-profit, for-profit, and county).
- Examining Nonprofit Financial Health: Investigating diversified revenue streams and existing accounting controls.
- Analyzing Service Rates: Evaluating the rates for each program.
2. Identifying Key Issues and Opportunities
- Rate Study Review: Conduct analysis with insights from contractors.
- Cost vs. Benefit Analysis: Understanding the role of nonprofits versus the county in providing services.
- Diversifying Revenue Sources: Exploring new revenue opportunities for sustainability.
- Mergers and Consolidations: Considering potential mergers or program consolidations.
- Gap Analysis: Identifying service gaps and opportunities for new nonprofit ventures.
3. Formulating Strategic Recommendations
- Reducing Overhead Costs: Considering the consolidation of back-office operations based on interview findings to enhance efficiency and viability.